Privacy Policy

1. Information We Collect

We may collect personal details when you query our catalog, send an enquiry, or complete payments. This includes:

• Contact Details: Name, email address, phone/WhatsApp number, registered address.
• Formulation Details: Product identifiers, quantities, and customer requests.
• Payment Logs: Razorpay order and transaction IDs (payment details are handled securely by Razorpay directly).

2. How We Use Your Information

We process your data for the following operational needs:

• Processing, managing, and replying to your formulation enquiries.
• Confirming transactions and managing invoice records.
• Fulfilling legal and statutory compliance criteria in India.
• Communicating with you regarding delivery and support via Email or WhatsApp.

3. Information Sharing and Disclosure

We handle customer information responsibly. Specifically:

• No Sale of Data: We do not sell, rent, or lease your personal information to third parties.
• Service Providers: We share transaction data with Razorpay for secure payment gateway operation.
• Legal Requirements: We may disclose data if requested under laws or regulations to coordinate with legal authorities.

4. Security

We implement industry-standard administrative, technical, and physical safeguards to defend your personal information against unauthorized access, loss, or alteration. All transaction pages use SSL encryption.

5. Cookies

We use session cookies to retain items in your enquiry basket, track CSRF tokens for form security, and ensure seamless navigation across the catalog dashboard.

6. Changes to this Policy

We reserve the right to modify or adjust this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions, feedback, or concerns regarding your privacy rights, please contact us at: